FAQ's
Need help?
Send us an email
Online sessions are provided by Zoom. All Zoom meetings are password protected. The password is unique to each of the subscribers. The Password will be sent via email after enrolment and payment.
To learn more about zoom and for the detailed information about SENSING SPACE policies and visit here
Specific instructions will be sent to you by email as well, after enrolment.
For the online session please ensure you provide your children with some simple materials like coloured pens/pencils, scissors and some glue stick. Also please print the fun sheets, generally PDF format to be printed in A4. These will be sent via email after enrolment
One 50 minutes online live session, ‘fun sheets’ (in PDF format to be printed) with ‘off screens fun activities’ to be used during and after the session.
The sessions have been crafted in collaboration with a pedagogic expert and teacher with 30 years experience and a professional child therapist in Oxford.
The number of children for each session is limited so to provide a personalised, intimate and enjoyable experiences.
During the sessions Heusihil and Raffa will guide the children to recognise, challenge and attain the mindset to be resilient using their own initiative.
You can invite as many as two children (siblings) using with one device.
This is so that children’s experience is not compromised. We care about giving space to each partecipant and we do not wish to compromise the quality of interaction children will be able to have during the session.
- Parents will receive a full refund if they withdraw from an online session within 48 hours from the time of the live session.
- A full refund will also be provided if the session is cancelled for any reason by SENSING SPACE. A voucher could also be issued if required by the buyer. If you cannot attend please send us an emial at info@sensingspace.net. If you are eligeble for a refund a member of the Admin team will contact you within 5 days to process the refund.
- Refunds can only be issued to the original form of payment used for your purchase on SENSING SPACE website, and they cannot be issued to a different card. In the case that the original card is no longer active for any reason, you may need to contact your bank or credit card company to retrieve the funds. In selected cases, you may not be able to retrieve your refund, but we will offer you a voucher to use in future sessions. Our team will provide you with specific guidance in these cases.
SESNING SPACE is a safe enviroment for children and their families. Our subscribers should be confident that their physical and emotional well being, as well as their privacy and security, will not be compromised.
Online sessions are only open to children ages 6-11 (no adults!), and safety is our top priority.
Online sessions are customized to give control to Sensing Space Admin (not children or their guardians) over who enters the online sessions, as well as basic functions like screen sharing and audio/video, which allows Sensing Space Admin to take swift action in the event of any issue arising.
For detailed information about our Safety, Privacy, Quality and Terms and Conditions, please visit here
We also suggest to visit Be Internet Awesome
a guide which provides internet privacy, safety, and behavior tips from Google.